The Most Commonly Asked Questions
About our Services

Our clients ask us to SHIP MY CAR and many do not know what is involved. Below, we have provided answers to the most popular frequently asked questions to help you better understand exactly what Custom Auto Delivery does, and how.

1. How does an Custom Auto Delivery move cars?
2. How does Custom Auto Delivery decide who will drive my vehicle?
3. What will it cost?
4. Is my automobile insured?
5. Can I ship my car with personal items in the vehicle?
6. With auto shipping by truck can I put personal items in the vehicle?
7. How long does it take to find a driver and deliver my car?
8. How long does it take to find a Truck and ship my car?
9. How do I verify that a Trucker has all the proper government license and bond to conduct business?
10. Can I order and pay online?
11. Do you offer special car delivery services?
12. What are some things to consider when shipping my car by truck?

 

How does an Custom Auto Delivery move cars?

We physically drive the vehicles by (Expedite Driving Service) The fastest and only GUARANTEED DELIVERY service. A staff professional driver takes your vehicle within 48-72HRS immediately after your order is placed or made available. We tailor this service to your needs. Or we provide delivery by Trucking Service , your vehicle will be transported by truck, saving mileage and fuel. Vehicle moved by truck will go on an open car carrier. When order is placed we will locate the first available truck to move it as quickly and safely as possible. We only charge your credit card in full after we have a trucker assigned to your vehicle. No ironclad guarantee on delivery date with this service. Flexibility is necessary due to distance and varying factors trucker may encounter during delivery such as weather, routing, heavy load and delivery schedule, etc. Please allow 7 to 21 days when using this service. We offer this service to all parts of the USA.

How does Custom Auto Delivery decide who will drive my vehicle?

A staff professional driver will be responsible for your vehicle. Some of our drivers have been with us for many years. The drivers are instructed to call ahead to make arrangements for pick up and delivery. They are instructed to be courteous and professional with all our customers. If there is any comment, good or bad, please let us know immediately. Remember we tailor this service to your needs.

What will it cost?

That depends on how far you are shipping your car and by what means. When the need arises to have your vehicle transported, we prefer you use our free, simple online system to request a quote. This will give us a few key points of information in order to give you an exact price. We can only give you a price based on pick up and delivery location, type of vehicle, and mechanical condition of the vehicle. We will return an answer by email. A.S.A.P

Is my automobile insured?

In addition to your own vehicle insurance, Custom Auto Delivery carries $2,000,000 liability excess coverage. Should Carrier be liable on account of loss or damage, it shall have the full benefit of any insurance that may have been in effect on said property, so far as this shall not void the policies or contracts of insurance, provided that Custom Auto Delivery reimburses the claimant for the premium paid thereon applicable to the time during which the vehicle is in Carrier's care, custody and control.

Can I ship my car with personal items in the vehicle?

Not covered by our insurance but as a courtesy Yes with our Expedite Driving Service ONLY. Driven by our Professional Driver.

With auto shipping by truck can I put personal items in the vehicle?

With trucking the vehicle must be completely empty, due to regulations and insurance coverage.

How long does it take to find a driver and deliver my car?

Expedite Driving Service The fastest and only GUARANTEED DELIVERY service. A staff professional driver takes your vehicle within 48-72HRS immediately after your order is placed or made available. We tailor this service to your needs.

How long does it take to find a Truck and ship my car?

Custom Auto Delivery agrees to transport your vehicle by truck as promptly as possible. We locate the first available truck going from the pickup point to the delivery destination. The trucker will make arrangements to pickup and deliver your vehicle as promptly as possible. Please keep in mind the truckers have more than one vehicle for which they must coordinate pickup and delivery. That, along with mechanical problems that do arise because of the thousands of miles that are put on these trucks, will sometimes cause delays in the shipping your vehicle. Flexibility is needed in trucking your vehicle.

How do I verify that a Trucker has all the proper government license and bond to conduct business?

You can visit the Federal Motor Carrier Safety Administration on their website at www.safersys.org. to view all there information.

Can I order and pay online?

Yes, we have an "On Line Form" . It is our must recommended way of handle your order and payment transaction.

Do you offer special car delivery services?

Yes, we offer many types of special vehicle deliveries. Depending on your need a Professional Driver takes your vehicle normally within 48-72HRS immediately after your order is placed or made available. We can make arrangements with you and the driver and they can meet you at the airport when you land. We tailor is service to your needs. Just let us know.

What are some things to consider when shipping my car by truck?

Please consider all the following when shipping your vehicle.
Check to see your vehicle is in good running condition. To ensure smooth handling during shipment, check the battery and tires to be in good working order. Make sure all the fluids are toped off. During colder months be sure your car is properly winterized. A working emergency brake is important. Remove any/all loose items and personal belongings from inside the vehicle. Repair all broken or loose parts on the vehicle before shipping. Any accessories not permanently mounted should be removed. Be certain the jack and spare tire are properly stored. The gas tank should be ½ or less full. A copy of the vehicle registration should be in the glove box. Preferred, but not required, two sets of keys to go with the vehicle. A good suggestion, apply a heavy coat of wax to help fight the release of vaporous waste material from the truck's engine and the elements in route. Make sure to inform us of any security features or starting instructions pertaining to the handling of your vehicle. Any caps or canopies on pickup trucks must be properly mounted to the vehicles to ensure safe transport.